Return Policy

          Thank you for shopping at Time of Toy

          If you are not entirely satisfied with your purchase, we are here to help!

          Returns

• Our return policy lasts 14 days. If 14 days have gone by since

you received the item, we cannot offer you a refund or

exchange, unfortunately.

• To be eligible for a return, your item(s) must be unused in the

same condition that you received it and be in the original

packing.

• Your item must be sent back to us in original packaging to the

address we provide. Please do not send your purchase

back to our manufacturers.

          For all Order Return inquiries, please email info@timeoftoy.com

          Order Changes and Cancellation

          Upon purchase, we’ll give you 24 hours to cancel or make any

changes (sale items are not subject to the option of cancelling).

Any time beyond that, your order will already be processed and be

prepared for shipping, therefore, order changes or

cancellations cannot be made after 24 hours.

          Damaged/Missing Items

          If for some reason your order arrives damaged or contains missing

items, we will be happy to provide you with a replacement ASAP.

Please contact our support team to make the Damaged/Missing

Item Claim. When you email us, be sure to put

          Damaged/Missing Item Claim in the subject email, so we can tend to this ASAP!

          Sample Scenarios

          "My tracking information says delivered but I haven't received it yet."

          If we have confirmed with the post office and shipping carrier that the

item has been delivered with a specific date, time and location,

we are not responsible for missing items upon delivery.

If our shipping carrier or post office cannot confirm the item was

delivered, you need to contact us and report it, we will then make the

arrangements to send you another one or refund ASAP.

          If the package is delivered to the exact same address the buyer has

provided us with and it is the wrong address entered by mistake, we

will not be able to be held responsible for that mistake. However; we

always like to take care of our customers, so if this mistake is to

happen on your behalf, we will work with you to ensure you still get

your item at a discounted rate! However; this is at our customer

support teams discretion, so please double check the shipping

address whenever you insert your information at checkout. If

you feel you have made an address error, CONTACT US

IMMEDIATELY so we can get it taken care of prior to processing the

order.

          Do not hesitate to contact us anytime, we provide some of the best

customer service an online store can provide! We also pride ourselves

in our professionalism and fast response times with our 24/7/365

email support!

          Refunds

          Once we receive your item(s) in the condition and manner stated

above, we will process your refund immediately and notify you at that

time.

          We will only initiate a refund to the same payment method used to

make your purchase. Once the credit is processed, it will generally

reflect in your payment account within 5-10 days, depending on your

card issuer’s policies.

          Shipping

          You will be responsible for paying for your own shipping cost for

returning your item. Shipping costs are non-refundable. If you receive

a refund, the cost of return shipping will be deducted from your

refund. If you bought the item on a free shipping promotion, you are

still subject to cover the necessary shipping on the item.

          Sale Items

          Only regular priced items may be refunded, unfortunately, sale items

cannot be refunded or canceled.

          If you have any questions, please do not hesitate to contact us at store e-mail.